Returns andExchanges
What is your Return and Exchange Policy?
We have a 14-days return policy, which means you have 14 days after receiving your item to request a return, exchange, or replacement. You can request for the return, exchange, or replacement if
If you have Received a broken item or an item not as described
If you have received a broken item or an item not as advertised, you should get contact with the Hedgport.com in 14 days following the delivery through email or through live chat. Please provide photos and required documents to be eligible for a return or exchange.
If your return request found eligible by our representatives, you will get a return label and you will have 7 business days to return your item.*
Once your item reaches back to us in it's original condition, you will get a full refund** or a replacement*** according to your decision.
* In some cases, Hedgport.com may not request a return of the item to give a refund or send you a replacement.
** If you have requested a refund, you refund will be made in 3 business days by Hedgport. It may take 3-5 business days to money to reach your bank account according to your bank's policy.
*** If you have requested for a replacement, hedgport.com is responsible for sending you a new product within the processing times mentioned on the product page.
If you have Received a broken item or an item not as described
If your item is not broken and looks as it is advertised in the relevant listing, you can still return the item. However, in this case, buyer is fully responsible for the cost of return.*
* Your refund will be made in 3 business days by Hedgport following the arrival of the returned item. It may take 3-5 business days to money to reach your bank account according to your bank's policy.
If you still have questions abouy our return and exchanges policy, you can contact us via e-mail, contact form or live chat available on the screen.
Exceptions / non-returnable items
Exceptions / non-returnable items
What are those?
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
If you still have questions abouy our return and exchanges policy, you can contact us via e-mail, contact form or live chat available on the screen.